FAQ – Terms and Conditions

Return and Exchange Policy

All sales are final. We do not accept returns or exchanges.

Shipping Policy

HOPE Coffee endeavors to ship every order out by the next business day. You will receive an email with a link to the tracking number. If you do not receive your order within 10 business days, please contact us immediately so that we can begin to track the package with the carrier.

Lost Shipment Policy

If your order is lost by a shipping carrier, we will replace or refund the order if we are notified within 10 business days of the purchase date. If the tracking information for your order shows that it has been delivered by the shipping carrier but you haven’t received or found the package, then you will need to contact the shipping carrier for a solution. We do not offer refunds or replacements for orders that show that they were delivered by the carrier.

Missing Item or Incorrect Item in Order

HOPE Coffee strives for 100% accuracy in every order. However, we do make occasional errors. If you are missing an item or received an incorrect order, please contact us within 10 business days for a refund or exchange.

Damaged Shipment Policy

If you receive your shipment, and a product was damaged, please email us a photo of the box and the damaged item at the email address below within 10 business days to make a claim.

Mailing Address:

HOPE Coffee, 3884 S. Shiloh Rd., STE 100, Garland, Texas 75041.
Contact Info:

Email: support@hopecoffee.com

Phone: 972-598-9110